FAQ

Frequently Asked Questions

If you are new to Natura Creative Art website, please take a moment to create an account, it is free and easy to register. Once you have a Natura Creative Art account, you can purchase items and communicate with us

What is your privacy policy?

You can use Natura creative art.com website without submitting personal data. However, if you open an account on the website, we do ask you to supply the data necessary for us to invoice you and deliver your order: your name, address, email etc. Natura creative art.com undertakes to disclose your personal data only to third parties involved in the ordering process such as delivery service. As we use Paypal for all online payments, we do not have access to any of your financial data.

How do I log in if I've forgotten my password?

In the section My account, click on ' I have forgotten my password' for the security of your account, a new password will be generated and sent to the email address you entered previously. You may change this password by logging into your account

How do I make changes or cancel my account?

You may edit your account information at any time by logging in and clicking on 'edit'. To close your Natura creative art.com account, please email sales@naturacreativeart.com

Where does Natura creative art.com deliver to?

Natura creative art.com ships packages to anywhere in South Africa

How long will delivery take and how much will it cost ?

During the ordering process, we will inform you of the time required for delivery. The maximum delivery time is 30 days unless otherwise stated when you place your order. We have a standard flat rate for a shipment up to 2 kg of R55,00. When an order is shipped, Natura creative art.com gives notice that an original invoice including the delivery costs and VAT is available online in the 'my account' section of the website.

Delivery Mode:

We offer 2 shipping methods, depending on your preferences:

  • Ordinary parcel rate
  • Speed Services

We deliver door to door – if no one is available to take the package, the carrier will leave it at your nearest post office

Rates

The price of delivery depends on the size and weight of the package, it will always be indicated when you place your order

Up to 2 kgs:

  • Ordinary: R55
  • Speed services: R 95

Between 2 kg to 5 kgs:

  • Ordinary: R75
  • Speed services:R200

Between 5kg to 10 kgs:

  • Ordinary: R120
  • Speed services: R 350

Delivery Times:

(Estimated)

  • Ordinary: approximately 7 to 10 working days from the time of your order
  • Speed services: approximately 3 to 5 days from the time of your order

How do I track delivery of my order?

Please contact us by phone : 021 671 41 03 or send us an email sales@naturacreativeart.com

How do I return or exchange an item?

Please check your order the day of receiving it and inform us of any transit damage problems immediately. Prior to returning us a product, You must notify us by sending an email to sales@naturacreativeart.com with the order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. You should return products in their original conditions in their original packaging, with the original receipt.
For further information check our general terms and conditions PROCEDURE FOR RETURNING A PRODUCT section in TERMS AND CONDITIONS or call us from 9 am to 5 pm on 021 554 3717

Which means of payment are accepted by Natura creative art.com ?

You can only pay for your purchases with Paypal. Registration with Paypal is free. Once you register with them, all your online purchases are secure and safe. Find out more on https://www.paypal.com/za

How do I contact your customer services ?

Please email: sales@naturacreativeart.com or phone us during normal working hours, from 9 am to 5 pm on +27 21 554 3721