terms of service

COMPANY

Natura Creative Art is a CC 2009/1722 82/23 . Its head office is based at 15 Mission Hills, Oakhill, 7441 Sunningdale, in the Western Cape in South Africa

Our phone number : +27 21 554 3717

GENERAL PROVISIONS

Natura Creative Art terms and conditions set out the parties's rights and obligations for the purpose of the sale of products and services par Natura Creative Art to customers of the www.naturacreativeart.com website ('the Website') You hereby acknowledges that you have read and accepted the relevant rights and obligations. Any order placed on the services is governed by these conditions.

TERMINOLOGY

All of the provided services (sales...) offered by Natura Creative Art on its website are hereinafter referred to as 'the Services' and are available in South Africa in French and in English. Each physical person or legal entity, legally of age and wishing to be eligible for Natura Creative Art services and capable to fulfilling these terms and conditions are hereineafter referred to as 'You'. Each acquisition or reservation of a product or a service made by 'You' on the 'website' under the conditions stated in these terms and conditions shall hereinafter be referred to a 'the Order'

NATURAL MATERIAL PRODUCTS AND CARE INSTRUCTIONS

Our products are made from quality natural materials. They may not be uniform in colour or texture. Some of these materials will mellow with age and exposure to sunlight. We might provide our customers with information about how to handle and take care of their products, but in any cases we advise you to pay close attention to them and treat them with care

PLACING AN ORDER AND PRICING INFORMATION

'You' may place orders at www.naturacreativeart.com our 'Website' 'You' guarantee that you are fully authorised to use your Paypal account for the purposes of paying for your 'Order' and that your PayPal account has sufficient available funds to cover all the costs incurred as a result of using the Natura Creative Art 'Services'

By clicking the 'checkout' button during the order process, and after checking the contents of the 'Order' in his/her basket and, where applicable, amending them, 'You' hereby state that you fully and unreservedly accept all of these terms and conditions

After confirming the content of your 'Order', 'You' must make final confirmation by means of payment. The sale agreement between You and Natura Creative Art will only become final once the 'Order' has been confirmed and the corresponding payment has been made. Natura Creative Art will always confirm both 'Order's received and then, their shipment by email

The tax-inclusive price for each product or services is shown on the corresponding product or service sheet. 'You' will be informed on the shipping costs for you 'Orders' prior to final confirmation. Furthermore, once the 'Order' has been confirmed, the prices and costs including VAT will remain accessible in the 'my account' section in the 'Website'

Any failure by You to adhere to the obligations entered into under the terms of these terms and conditions, and in particular, relating to any incident involving the payment of the price of an 'Order' may lead to suspension of access to Natura Creative Art 'Services' or the closing of your account Natura Creative Art reserves the right to refuse any 'Order' from a Cutomer with whom there is any such dispute.

CONFORMITY OF PRODUCTS OR SERVICES

Natura Creative Art will make every effort to ensure that the photographs of products or services on the Website are as accurate as possible. However, given the digital method used to display the products or services on the Internet, it is possible that the 'Customer'’s perception of the photographs of a product or service may not exactly match the product or service itself.

In the event of non-conformity of any product or service delivered to You, you may return it to Natura Creative Art following the procedures stated in the clause PROCEDURES FOR RETURNING A PRODUCT of these Terms and Conditions below.

You may ask Natura Creative Art :

  • To deliver a product or service which is identical to the one ordered, subject to stock availability;
  • To deliver a product or service of equivalent quality and at an equivalent price, subject to stock availability;
  • To refund the price of the product or service ordered within thirty (30) days from the request you made

The cost of returning the product ordered and delivered to You along with any delivery of another product, shall be covered by Natura Creative Art
In any case, these provisions do not deprive You of your right to cancel, as governed by the clause on AVAILAILITY OF PRODUCTS OR SERVICES of these Terms and Conditions.

AVAILABILITY OF PRODUCTS OR SERVICES

If a product or service is totally or partially unavailable after the 'Order' is made, You shall be informed by e-mail of the delivery of a partial order or the cancellation of your 'Order'. If the product or service is not available you then have the right to ask Natura Creative Art

  • To deliver a product or service of equivalent quality and at an equivalent price, subject to stock and availability
  • To refund the price of the product or service ordered within thirty (30) days from his or her request.

The cost of delivering a new product or service shall be covered by Natura Creative Art

CANCELLATIONS

You have the right to cancel any Order placed on the Website within seven (7) working days from the delivery date of your Order.
When you wish to use your cancellation right, the product must be physically returned to Natura Creative Art and you are liable for any cost and risks involved in returning the product. You will receive a refund within thirty (30) days from Natura Creative Art reception of the application to exercise your right to cancel. The return of products or services will lead to refund of the price of the purchase including any delivery costs.

PROCEDURES FOR RETURNING A PRODUCT

You are requested to check your order the day of receiving it and inform us of any transit damage problems immediately. Prior to returning us a product, You must notify us by sending an email to sales@naturacreativeart.com with the order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We usually answer emails within one working day, and we will then contact you in order to proceed to a return delivery and explain the correct way of proceeding. The product or service must not clearly have been subject to lasting use (longer than a few minutes), in other words the products must not show marks of extended use beyond the time required to test them and must be in a condition allowing them to be resold.

PAYMENT

Purchases may currently be paid for with PayPal accounts. In accordance with existing information protection regulations, Natura Creative Art does not store members' bank details. Members should therefore save and print the payment document if they wish to have a copy of the transaction details

DELIVERIES

The products will be sent to the delivery address given during the Order process. When an Order is shipped, Natura Creative Art gives notice that an original invoice including the delivery costs and VAT is available online in the "My Account" section of the Website. In the event of a partial shipment, there will be a delivery note in the package effectively summarising the products and/or services which can be found inside it.

Natura Creative Art ships packages to anywhere in South Africa, You must choose the place of delivery: to your home, to your office, to a third party’s address, to the place where you are spending your holidays, etc. If nobody is in at the address given when the delivery is made, a notice of attempted delivery is usually put through the letterbox. A second and a third attempt of delivery will be made. It will then be up to you to contact the courier to agree upon a new delivery date; it is also possible to collect the package from the courier’s nearest depot within seven (7) days from the leaving of this final notice.
Once the times stated above have elapsed, the package will be sent back to Natura Creative Art. We will then contact you for a possible reshipment and, if there is no answer from you in a reasonable period of time, will refund you

Delivery time

The maximum delivery time is thirty (30) working days from the date when the Order is made, unless stated otherwise to You prior to the placing of the Order and prior to the final confirmation thereof. In this case, Natura Creative Art will give you an estimated range of delivery dates.
A reminder of this timescale will be shown in the "Order Summary" and also in the “Delivery Tracking” section of the Website.

Partial delivery

You will be informed of the partial delivery of an Order by e-mail. A second e-mail will be sent informing you of the delivery of the other products and/or services ordered.

No delivery

You have the right to cancel you Order if it has not been delivered no later than seven (7) working days after the delivery date stated by Natura Creative Art unless this delay is due to a case of force majeure.

Lost packages

If the tracking system doesn't show any trace of the package, You must get in touch with Natura Creative Art, sales@naturacreativeart.com
Natura Creative Art will then begin an enquiry. You will then receive an e-mail informing you that an enquiry is underway.

  • If the package is found it will then be sent to you: the procedure then follows its normal course (leaving of the package or notice of attempted delivery
  • If the package is declared to be lost, Natura Creative Art then notifies you and immediately proceeds to the formalities for refunding the Order for the lost package

ALTERATIONS TO THE TERMS AND CONDITIONS

Natura Creative Art reserves the right to make alterations to these Terms and Conditions. You agree to comply with the current version of Terms and Conditions by ordering and purchasing on Natura Creative Art Website. Notice of any new version thereof shall be given in advance on the FAQ and Contact sections.

PRIVACY POLICY

The following Privacy Policy notice is here to explain you what information we might collect from you, in which way, for which use, who we might disclose it to, and how to access, modify or remove it. When you create a shopping account while ordering with us you will be given the option to receive information from us, our products, promotions or special offers. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration payment process. Natura Creative Art endeavours to respect the confidentiality of any personal data provided by You on the Website

GENERAL TERMS RELATING TO WEBSITE USE

We are the owner or the licensee of all intellectual property rights in our website, and, save for our users content, in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organization to material posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Commentary and other materials posted on our website are not intended to amount to definitive advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents. We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.